Each product warranty is in effect from the date of purchase, with respective materials.
Particle Board: 2 years
Multilayer Ply: 5 years
WPC: 10 years
1. Any non-manufacturing defects and damages post receiving delivery are not valid for returns or replacements.
2. Customised and made-to- order furniture pieces, purchased from Superwood, cannot be returned or exchanged.
Terms & Conditions
1. Claims are examined to determine warranty coverage of all items purchased from Superwood.
2. The original purchase receipt must be presented as proof of purchase.
3. Upon approval of warranty claim, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased.
4. Products such as accessories from 3 rd parties, the guarantee shall be fulfilled by the manufacturer i.e. Hafele, Hettich, etc.
5. In the event that repair work has been done to a product without any authorisation from Superwood, the product’s warranty coverage is automatically void.
6. Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.
This warranty is not applicable:
1. to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products
2. a typical wear and tear, cuts or scratches, or damage caused by impacts or accidents
3. if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated)
4. to consequential or incidental damages